Frequently Asked Questions
How do I order a Kleta?
A Kleta bike can easily be ordered online. In a few steps, you create an account and choose the bike you want. You decide if you want to pick up your Kleta or if you want us to deliver it to your home. Your Kleta is ready within 24 hours but you decide when you want to start your subscription and receive it!
In which cities is Kleta operating operating?
We are currently operating in Barcelona but will soon be available all over Spain.
If you are interested in a Kleta but live in a Spanish city other than Barcelona, please contact us and we will reach out to you promptly.
What is the minimum subscription period?
Your Kleta subscription is a monthly subscription that can be canceled at any time. You will be able to use your Kleta and our service for one month after the day of your cancellation.
What happens if somebody steals my bicycle?
Your Kleta comes with three locks and can be left locked outside, even at night. Very important is that you lock your bike at a bike parking stand (in the shape of a ‘U’ that can be found all over the city) and not at a fence, tree, or a road sign.
If you always lock the bike properly, you don't have to worry about your bike being stolen. But in case it happens, our Kleta anti-theft guarantee got your back. Proved your bike was locked properly, you only have to pay a €30 administrative fee.
What happens if my Kleta needs to be fixed?
If your Kleta needs to be fixed, you can contact us via Whatsapp, phone, or email. We will get to you as fast as possible and repair your Kleta on the spot. If we can’t fix your bike right away, we will make sure you get a working bike within 24 hours so you can continue to enjoy riding!
We fix or replace your Kleta without any additional cost.
How do I cancel my subscription?
You can cancel your subscription simply by contacting us via phone or email and indicating the date you would like us to terminate the subscription. Please keep in mind that we have a notice period of one month. This means that you can continue to use your Kleta until the date of the termination.
Returning the bike is easy and can be done in our store with previous notice. We will be in contact with you to find a time slot that works for you.
How can I prove I locked my Kleta properly?
We know you have locked your Kleta properly by showing us the key of the back lock. Locking the bike is the only way to get the key out of the lock. So don’t worry, you DO NOT have to take photos of your Kleta every time you park it!